Support Engineer at Akeneo (Nantes, France)

Support Engineer at Akeneo (Nantes, France)


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Company:
Location: Nantes, France
Type: Full Time
Created: 2021-07-23 05:00:06

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We are looking for a Support Engineer to join our growing team. The Support team is based in Nantes and Boston and is part of the Product team. It is filled with dedicated and passionate people who take pride in going the extra mile to deliver the best customer experience.

YOUR MISSION:

  • Collaborate across teams to solve complex technical Enterprise Edition customer problems in a considerate, accurate, and timely manner from the Jira Service Desk portal.

  • Support Akeneo clients and partners by fulfilling various installation, configuration, and data exploration requests, while delivering amazing customer support experiences to highly technical customers

  • Work with the Product, Maintenance, and Cloud teams to ensure the reliability of the technical qualification.

  • Animate the community: The Akeneo PIM Community Edition is an open-source PIM that can be freely downloaded online. The users of the Community version of Akeneo can get in touch with us through GitHub or Slack!

  • Improve your skillset thanks to additional training and exposure to other programming languages featured in Akeneo products.

  • Capitalize on feedback from our customers and partners to improve our functional and technical documentation and to suggest product improvements

  • Contribute to the ongoing learning, and success of the Support team with active contributions on testing, documentation, and tooling to help achieve team goals.

QUALIFICATIONS:

  • You have a deep knowledge of PHP Symfony.
  • You have at least a three-year experience in TPAM (Third Party Application Maintenance), application development or technical application support.

  • You are comfortable with MySQL.

  • You know BASH and you can work on a remote server with SSH.

  • You have experience with Jira Service Desk and Github, or other ticketing systems.

  • You know how to communicate effectively with internal/external stakeholders from various teams: Professional Services, Customer success, Channels, and Core developers. You do believe cross-continental communication is a nice challenge!

  • You have strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers.

  • You are convinced that open source can change the world!

  • You are bilingual in English and in French.