Production Engineering Associate at JPMorgan Chase Bank, N.A. (Plano, TX)

Production Engineering Associate at JPMorgan Chase Bank, N.A. (Plano, TX)

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Location: Plano, TX
Type: Full Time
Created: 2021-01-27 05:00:53

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Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide are critical to both our and our clients' success.

As a Production Engineering team member in Commercial Banking Technology, you will be working in a dynamic Production Engineering team to create, maintain and improve Observability, Infrastructure automation, Deployment, Monitoring, Performance, and Capacity management tools and practices. You will also develop software solutions and use/connect off the shelf tools to solve production operations problems. Having hands-on development experience is a must.

Responsibilities: * Create and implement Observability solutions across applications, infrastructure, and network metrics * Develop and maintain Service Level Objectives, Service Level Indicator, and Error Budgets * Develop software to automate manual operational tasks * Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering * Create and implement blueprints for the end-to-end deployment of infrastructure, configurations, and applications working with application and infrastructure teams * Support teams in running, maintaining, and improving the service against established Service Level Objectives by applying software engineering principle. * Responsible for the tools, solutions, and deployment to ensure availability, performance, change management, monitoring, and capacity management of services meets SLO/SLIs * Engage with the production support and development team throughout the life-cycle to help build for reliability * Be able to split efforts between operational and engineering assignments

Qualifications * BS in Computer Science or related field of study or equivalent relevant work experience * Minimum of three (3) years of experience working in Application Development or Operations * Strong technical background supporting enterprise products * Excellent understanding and demonstrated experience in the use of DevOps tools (i.e. Bit bucket, Jenkins, Jules, Automated deployment tools) with CICD capabilities and Agile practices * Observability and monitoring background with log analytics (Splunk), Synthetic Transaction Monitoring (e.g. Apica), and Application Performance Monitoring tools such as AppDynamics * Automation experience with Ansible playbooks and programming/scripting languages like Java, Perl, Python, or PowerShell Scripting. * Production support background with emphasis on the production change and incident process will be a plus * Rest API scripting, data aggregation, and reporting utilizing Python or equivalent * Well versed in Cloud, Unix, and Windows * Experience in J2EE/.NET, Apache, Tomcat, Messaging protocols MQ/QPID, XML, MQ/QPID, and databases * Knowledge of EMC/SAN, Firewalls, Load Balancers, and Network Infrastructure

Success factors: * Strong communication and presentation skills with emphasis on executive communication * Knowledge of the overall business operating models and underlying technical architecture * Ability to learn and apply new technologies quickly. Eagerness to learn new things. * Flexible concerning working shifts; on-call & weekends; if needed

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans