Genesys System Engineer (f/m/x) at Dreamlines GmbH (Hamburg, Deutschland)

Genesys System Engineer (f/m/x) at Dreamlines GmbH (Hamburg, Deutschland)

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Location: Hamburg, Deutschland
Type: Full Time
Created: 2020-02-27 05:00:46

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Genesys System Engineer (f/m/x)

Hamburg, Germany

Key Tasks & Responsibilities

  • Overtake full responsibility for the Genesys platform
  • Close and constant collaboration with the Contact Center Technology team in order to leverage technology to solve business problems
  • Participation in all phases of the process from inception through transition
  • Develop, maintain and support the call routing solutions within a fast-paced environment
  • Partner with all business units to fully understand and implement the unique call routing solutions that best suits the business needs

Our Requirements

  • Several years professional experience in the design, configuration and implementation of  telephony and contact center platform, SIP Server, Multi-Channel Routing, Web Chat 
  • Well-rounded with experience in multiple contact center technologies including CTI, SIP, Call Routing and Historical Reporting,  Call Recording, VoIP technology, and CRM solutions 
  • Understanding of theContact Center infrastructure quickly to analyze an issue and apply the best fix. Ability to communicate well with technical and non-technical users.
  • Programming Skills or experience in Python, Java, Javascript, HTML, XML, Json etc. are a plus
  • Rotating on-call support

Our Offer

  • A working atmosphere that enables you to shape a growing e-commerce business - Dreamlines will continue its successful growth and you can be a critical part of it!
  • Responsibility from Day One, flat hierarchies and quick decision-making
  • An international, performance-oriented and growth-promoting company culture
  • Flexible working hours, grants for public transport, free drinks & fruits, cruise & shopping discounts, company sports, team & company events on a regular basis